Ordering

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You can pay with your credit card though PayPal.
You do not need a PayPal account to pay with your card, and there are no extra charges. It's as easy as regular card payments!

Asia, Oceania, North and Central America, Middle East, and Europe
Special orders can be made worldwide - Inquire by email : info@everyonestea.com

We have a fixed rate for each shipping method.
It does not depend on the weight or destination.
You can get free delivery with a purchase of 20,000 yen or more!

Outside Japan
Because of the novel coronavirus pandemic, we are not able to ship items to some countries. Before you place an order, please check the list of those countries on the following Japan Post website.
https://www.post.japanpost.jp/int/information/overview_en.html

EMS (Express Mail Service) … 1,900Yen
- Including insurance and tracking service
Small package (Airmail) … 600Yen
- No insurance, No tracking
- Total weight of package has to be 2kg or below.
- If the package exceeds 2kg, and we are going to inform you later by email and ask an extra charge of 600yen.
Which to choose, EMS or Small package? >>> Click Here
Within Japan
You-pack … 500Yen

Shipping is free if the total price for each destination is more than 20,000Yen.
EMS, Small package, or You-pack is shipped through Japan Post.
These fixed rates are for one destination to the countries in our delivery area.
We calculate each case to the countries out of our delivery area.

Customers are responsible for any taxes including import tax and any customs charges. When receiving the package, you will need to pay taxes and customs charges upon request by your country's regulation.
You don't need to pay the custom clearance charge on Japanese domestic purchases.

Note

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Specification data (dimensions, weight etc.) for each item indicates only the average numbers. There might be slight differences among individual pieces.

Shapes and patterns of ceramic, wooden, and handmade wares are not exactly the same as shown on the pictures.

Some countries have restrictions regarding importing/exporting some items. Please be advised to know which items these are in order for your orders to be successfully delivered.

We observe compliance with regular shipping practice. We declare the package as one merchandise, corresponding with the actual purchase price.

To deliver your precious items safely…
We securely and firmly pack each box with buffer materials.

Delivery time

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Orders are not processed or shipped on Saturday or Sunday. We will usually ship on the next day after receipt of payment. It will take 3 to 4 days during busy periods.

At the moment, delivery could delay because of the novel coronavirus pandemic.
We cannot guarantee when an order will arrive. We encourage you to order in a timely fashion to avoid delays caused by shipping or customs clearance.
Orders outside Japan
Small parcel (Airmail)

The average Airmail transit time is about 4-12 business days to the countries in our delivery area
**Examples**
Australia	7 business days
Canada	6-7 business days
New Zealand	6 business days
UK	4 business days
U.S.A.	5-8 business days

EMS (Express Mail Service)

The average EMS transit time is about 2-6 business days to the countries in our delivery area
**Examples**
Australia	4 business days
Canada	4 business days
Ireland	5 business days
New Zealand	3 business days
UK	2 business days
U.S.A.	2-4 business days ( At the moment taking longer than the indicated days for security reasons)

Orders within Japan
You-pack
The average You-pack transit time is about 2-3 business days.

The number of days only indicates the average time required for normal delivery and does not in any way guarantee the exact number of days required for delivery. The day when Everyone's Tea submits the package to the post office is not included. (e.g., "2" indicates that delivery will be on the day after next)
Please note that the actual number of delivery days may differ from indicated days above if the article requires more time for customs clearance or the destination is in a remote area. If a delay or a cancellation occurs in a flight schedule, delivery may take longer.

Return and refund

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If you want to return items, please contact us by email within 15 days of delivery. We will issue a refund after receiving the returned items. The customer is responsible for the cost of shipping for the return.

If you receive broken items shipped via EMS, please stop unpacking and keep the items and all packaging (box, filler and wrapping) and submit a "Damage Report" to the EMS carrier IMMEDIATELY. Then please contact us, and we will send the replacements. Without the Damage Report, we are not able to ship the replacement. We are not responsible for the breakage on the small package.

About Everyone's Tea

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Everyone's Tea is an online shop for providing authentic Japanese tea wares and culture to the world! We do not have brick-and-mortar shops. Our office is located in Seto, Aichi Japan.

Email: info@everyonestea.com

Office hours   Mon. – Fri   9:00 – 17:00 (Japan time)
We are closed on Sat. and Sun. Orders and emails are not processed on these days.

Copyright (C) 2008 Everyone's Tea. All Rights Reserved.